December 8, 2009

The Wrath of the Pregnant Woman... Or Is It Just Me?

Those of you who know me well know that I am not one to mince words. I am a very forceful person, especially in the event that I feel that I have been wronged by someone else. I'm not afraid to call someone out if I feel that they are wrong or that they have mistreated myself or my family in some way. While this has always been true, pregnancy has brought this particular personality trait to the surface in ways I could not have imagined.

This is most clear when it comes to dealing with our cable/internet provider. Several months ago, our provider increased our bill after a customer service agent informed Jonathan and I that our bill wouldn't be going up. Needless to say, I called and "had words" with them; as a result, our bill was lowered and we were given a low rate for an entire year.

Now, just a few months later, our bill increased again [cue the wrath of the pregnant woman]. Granted, the increase was only five dollars, but after being told that our rate would be the same, I was livid because it was no longer the amount that mattered, but the principle of increasing our bill after being told our rate would not change. I called our cable/internet provider and the customer service representative informed me that the cost of our internet service had been increased and that this occurs every year.

I've never actually yelled at someone over the phone before... until today. Honestly, if the representative had been at all apologetic for the fact that the previous customer service representative had misled us, I wouldn't have raised my voice at all, but given the attitude I received, I think it was well-deserved. After I informed the representative that I was extremely dissatisfied with their customer service and flat-out told her that I wouldn't be paying the extra five dollars because they had incompetent staff, she gave us a credit on our bill for this month. Going forward, Jonathan and I will have to decide if we want to continue our service with this particular provider for an extra five dollars each month or if we will cancel and go to Dish Network (our only other option for this region).

Looking back on the situation, I think my level of force surprised even myself. Before I got pregnant, I certainly would have called our provider and discussed the situation, but I seriously doubt that I would've become so forceful. Then again, I do have a tendency to go overboard when I feel that I have been misled or wronged... maybe it's just me?

4 comments:

  1. I feel bad for the person on the other side of the phone today

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  2. I would've felt bad for her, but considering that she acted like she could care less that the other rep had conveniently neglected to mention that our rate would be going up (instead telling us it would stay the same), I can't quite bring myself to feel bad for her.

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  3. I've had the tendency to yell at people during my pregnancy as well. My husband and I both got H1N1 and I went to Walgreens to pick up our prescriptions and they made me wait 45 min! I ended up snapping at the pharmacist for making a very pregnant woman who has H1N1 wait that long!!

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  4. Hey... you aren't the only one. I got really angry (although I didn't call anyone names) at the furniture people. It happened when I first got pregnant. It was scary!

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